Privacy Policy

Privacy Policy

1. General Information

At NorthGallery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data whenever you visit our website or use our services. By accessing our website, you acknowledge that you have read and understood the practices described in this policy.

For the purposes of the General Data Protection Regulation (GDPR), NorthGallery is the controller responsible for processing your personal data. If you have any questions regarding this Privacy Policy or how your information is handled, you can contact us at:

Email: info@north-gallery.com

To help ensure the security of your personal information, our website uses SSL (Secure Socket Layer) and TLS (Transport Layer Security) encryption. This technology protects data exchanged between your browser and our servers, including personal information submitted through forms, orders, or other communications. You can verify that your connection is encrypted by looking for the padlock icon and the "https://" prefix in your browser's address bar.

NorthGallery does not use automated decision-making or profiling that produces legal or similarly significant effects as defined under Article 22 of the GDPR.

2. Information We Collect When You Visit Our Website

You can browse our website without actively providing personal information. During these visits, however, certain technical information is automatically collected by our servers to ensure the website operates securely and efficiently.

This information may include:

  • The pages you visit.
  • The date and time of your visit.
  • Your browser type and version.
  • Your operating system.
  • The referring website (if applicable).
  • The volume of data transferred.
  • Your IP address, which may be anonymized where applicable.

This information is processed under Article 6(1)(f) GDPR based on our legitimate interest in maintaining the security, stability, and functionality of our website. These server log files are not used to identify individual visitors and are only reviewed if there is evidence of unauthorized or unlawful use of our services.

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, enhance website functionality, and better understand how visitors interact with our website.

Cookies are small text files stored on your device. Some cookies are temporary and expire when you close your browser, while others remain on your device until they expire or are manually deleted.

We use cookies for purposes including:

  • Remembering your preferences.
  • Keeping products in your shopping cart.
  • Improving website performance.
  • Measuring website traffic and visitor behavior.
  • Delivering personalized content and marketing where applicable.

Where cookies process personal data, processing is based on one of the following legal grounds:

  • Article 6(1)(b) GDPR where cookies are necessary for providing requested services or completing a purchase.
  • Article 6(1)(f) GDPR where cookies are required for our legitimate interest in operating and improving our website.
  • Article 6(1)(a) GDPR where your consent is required.

Some third-party services integrated into our website may also place cookies on your device. Whenever these cookies require consent, you will be informed through our cookie banner before they are activated.

Upon your first visit, you will be given the option to accept, reject, or customize your cookie preferences. You may also modify these preferences at any time through your browser settings or our cookie management tool.

Please note that disabling certain cookies may affect the performance or availability of some website features.

4. Contacting NorthGallery

If you contact us through our contact form, email, or any other communication channel, we will process the personal information you voluntarily provide.

This information may include:

  • Your name.
  • Your email address.
  • Your telephone number (if provided).
  • The contents of your message.
  • Any additional information you choose to share.

We use this information solely to respond to your inquiry, provide customer support, or fulfill your request.

The legal basis for processing your personal information is our legitimate interest under Article 6(1)(f) GDPR in responding to customer inquiries. Where your request relates to a purchase or contractual relationship, processing is additionally based on Article 6(1)(b) GDPR.

Your personal information will only be retained for as long as necessary to handle your request unless legal obligations require a longer retention period.

5. Customer Accounts and Order Processing

When you create an account or place an order with NorthGallery, we collect and process the personal information necessary to fulfill our contractual obligations.

Depending on the services you use, this information may include:

  • Full name.
  • Billing and shipping addresses.
  • Email address.
  • Telephone number.
  • Payment details.
  • Order history.
  • Account login credentials.

This information is processed under Article 6(1)(b) GDPR for the purpose of processing your orders, managing your customer account, handling returns, providing customer service, and complying with applicable legal obligations.

You may request the deletion of your customer account at any time by contacting us at info@north-gallery.com.

Following account deletion or completion of your orders, your information will only be retained where required by applicable tax, accounting, or other legal retention requirements. Once those obligations expire, your personal data will be securely deleted or anonymized unless another lawful basis for continued processing applies.

6. Marketing Communications

6.1 Email Newsletter

If you choose to subscribe to the NorthGallery newsletter, we will use your email address to send you updates about new arrivals, exclusive offers, promotions, and other relevant information.

Subscribing to our newsletter is entirely voluntary. The only required information is your email address, although you may choose to provide additional details to help us personalize the content we send.

We use a double opt-in verification process. After subscribing, you will receive a confirmation email containing a verification link. Your subscription will only become active once you confirm your email address.

By confirming your subscription, you consent to the processing of your personal data under Article 6(1)(a) GDPR.

To protect against misuse, we may also record your IP address, along with the date and time of your subscription.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link included in every email or by contacting us directly at info@north-gallery.com. Once your request has been processed, your email address will be removed from our mailing list unless we are legally permitted to retain it for another purpose.

6.2 Marketing Emails for Existing Customers

If you have previously purchased products from NorthGallery, we may occasionally send you information about products, collections, or promotions similar to those you have already purchased.

These communications are sent on the basis of our legitimate interest in promoting relevant products to existing customers in accordance with Article 6(1)(f) GDPR.

You may object to receiving these marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at info@north-gallery.com. Once you opt out, we will immediately stop sending promotional messages.

7. Processing Personal Data for Orders

To complete and deliver your order, certain personal information may need to be shared with trusted third-party service providers.

We only disclose the information necessary to perform the requested service and only where there is an appropriate legal basis under the GDPR.

Shipping Providers

To ensure successful delivery of your order, we may share your name, shipping address, email address, or telephone number with the courier or shipping company responsible for delivering your purchase.

This processing is carried out under Article 6(1)(b) GDPR as part of fulfilling our contractual obligations.

Payment Providers

When you choose to pay using an external payment service, your payment information will be processed directly by the selected payment provider.

Depending on the payment method available at checkout, payment providers may process information including:

  • Name
  • Billing address
  • Payment details
  • Transaction amount
  • Order reference
  • Fraud prevention information

These providers process your information in accordance with their own privacy policies and applicable data protection legislation.

Where legally permitted, payment providers may perform fraud prevention or credit verification checks before authorizing a transaction.

NorthGallery does not store complete payment card information on its own servers.

8. Review Requests

After completing a purchase, we may invite you to share your experience with your order by submitting a product or service review.

Review invitations are only sent where permitted by applicable law or where you have provided the necessary consent.

Participation is entirely voluntary, and you may decline or unsubscribe from future review requests at any time.

9. Social Media Features

Our website may include links or integrations with third-party social media platforms such as Facebook, Instagram, Pinterest, TikTok, or similar services.

These features are designed to allow visitors to interact with our content without automatically transmitting personal information when the page loads.

Only after you actively click a social media button or link will a connection be established with the relevant platform. Once redirected, the processing of your personal information is governed by the privacy policy of the respective provider.

We recommend reviewing the privacy practices of any social media platform before sharing personal information through those services.

10. Advertising and Online Marketing

NorthGallery may use advertising technologies to better understand visitor behavior, improve our marketing campaigns, and display advertisements that are more relevant to our customers.

These technologies may include services provided by advertising partners such as Google, Meta (Facebook), or other digital advertising platforms.

Advertising cookies may be used to:

  • Measure the effectiveness of advertising campaigns.
  • Prevent duplicate advertisements.
  • Display advertisements based on previous website visits.
  • Improve the relevance of promotional content.
  • Analyze marketing performance.

Where required by law, these technologies are activated only after your consent has been obtained through our cookie banner.

You may withdraw or modify your consent at any time through your cookie settings or browser preferences.

11. Analytics Services

To better understand how visitors interact with our website, NorthGallery may use analytics tools that collect anonymous or pseudonymous information regarding website usage.

Analytics information may include:

  • Pages viewed.
  • Time spent on the website.
  • Device type.
  • Browser information.
  • General geographic region.
  • Navigation patterns.
  • Referring websites.

Where available, IP addresses are anonymized before being stored or processed.

Analytics data helps us:

  • Improve website performance.
  • Optimize navigation.
  • Enhance customer experience.
  • Identify technical issues.
  • Measure overall website effectiveness.

Where analytics cookies require consent under applicable law, they will only be activated after your permission has been obtained.

You may withdraw your consent or disable analytics cookies at any time through your browser settings or cookie preferences.

12. Remarketing and Personalized Advertising

NorthGallery may use remarketing technologies to display advertisements to visitors who have previously interacted with our website.

These services may use cookies or similar technologies to recognize your browser and present advertisements that are more relevant to your interests across participating websites and advertising networks.

Remarketing does not allow us to directly identify individual visitors.

Where legally required, personalized advertising is only activated after obtaining your explicit consent.

You may opt out of personalized advertising at any time through your browser settings, advertising preferences, or our cookie management platform.

13. Your Privacy Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have several rights regarding the personal information we process about you.

These rights include:

Right of Access

You have the right to request confirmation as to whether we process your personal data. If we do, you may request access to the information we hold, including details about the purposes of processing, the categories of data involved, recipients of your information, retention periods, and your available legal rights.

Right to Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated without unnecessary delay.

Right to Erasure

In certain circumstances, you may request that your personal data be deleted. This right applies where there is no legal obligation or legitimate reason requiring us to continue processing or retaining your information.

Right to Restrict Processing

You may request that we temporarily restrict the processing of your personal data in situations where:

  • You contest the accuracy of your information.
  • The processing is unlawful, but you prefer restriction instead of deletion.
  • We no longer require the information, but you need it for legal claims.
  • You have objected to processing while your objection is being assessed.

Right to Data Portability

Where processing is based on your consent or the performance of a contract, you may request a copy of your personal data in a structured, commonly used, and machine-readable format. Where technically possible, you may also request that we transfer this information directly to another data controller.

Right to Withdraw Consent

Whenever we rely on your consent for processing your personal data, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before your request.

Right to Lodge a Complaint

If you believe your personal information has been processed unlawfully or in violation of applicable privacy legislation, you have the right to file a complaint with your local data protection authority.

14. Right to Object

Where NorthGallery processes your personal information based on legitimate interests under Article 6(1)(f) GDPR, you have the right to object to that processing at any time for reasons relating to your particular circumstances.

If you exercise this right, we will stop processing your personal information unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where continued processing is necessary for establishing, exercising, or defending legal claims.

If your personal information is used for direct marketing purposes, you have the unconditional right to object at any time. Once we receive your request, your data will no longer be processed for marketing communications.

15. Data Retention

NorthGallery retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.

Retention periods may depend on:

  • Contractual obligations.
  • Tax and accounting requirements.
  • Fraud prevention.
  • Legal disputes.
  • Regulatory compliance.

Once your personal information is no longer required for these purposes, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable data protection laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices, technology, or the services we provide.

Whenever significant changes are made, the updated version will be published on this page together with the revised effective date.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your personal information.

17. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or the way NorthGallery processes your data, please feel free to contact us.

NorthGallery

Email: info@north-gallery.com

We are committed to handling your personal information responsibly and will make every reasonable effort to respond to your privacy-related inquiries as quickly as possible.