Shipping Policy

Shipping Policy

Order Processing

At NorthGallery, every order is carefully prepared to ensure it meets our quality standards before shipment.

Please allow 1–3 business days for order processing. During this time, your order is verified, packed, and prepared for dispatch.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

Our standard delivery time is 5–15 business days, depending on your destination and local courier services.

While we work with reliable shipping partners to ensure timely delivery, occasional delays may occur due to customs procedures, weather conditions, carrier disruptions, or periods of high demand.

We appreciate your patience should any unforeseen delays arise.

Shipping Costs

We are pleased to offer free standard shipping on all orders, with no minimum purchase required.

There are no additional shipping charges at checkout—your order will be delivered directly to your chosen address at no extra cost.

Placing an Order

Ordering from NorthGallery is simple:

  1. Select your preferred products and add them to your shopping cart.
  2. Proceed to checkout and verify that your shipping information is accurate.
  3. Complete your payment using one of our secure payment methods.
  4. Once your purchase is confirmed, you will receive an order confirmation by email.
  5. After your package has been dispatched, a separate email containing your tracking details will be sent.

All payments are processed through secure SSL-encrypted technology to help protect your personal and payment information.

Delivery Delays

Although we strive to deliver every order within the estimated timeframe, shipping schedules may occasionally be affected by circumstances beyond our control.

Possible causes include:

  • High seasonal demand.
  • Customs inspections.
  • Extreme weather conditions.
  • Transportation disruptions.
  • Carrier-related delays.

If your delivery experiences an unexpected delay, our Customer Support team will gladly assist you in tracking your shipment and providing updates whenever possible.

Customer Support

If you have any questions regarding shipping, delivery times, or your order status, please contact our Customer Support team.

Email: info@north-gallery.com

We are always happy to assist you and will respond as quickly as possible.

Shipping Protection

For additional peace of mind, NorthGallery offers optional Shipping Protection during checkout.

By adding Shipping Protection to your order, your shipment receives extra coverage against certain transportation-related issues.

Coverage Includes

Lost Packages

If your package is officially confirmed as lost while in transit, we will send a replacement order at no additional cost.

Damaged Deliveries

If your order arrives visibly damaged during transportation, we will replace the affected product(s) after reviewing your claim.

How to Submit a Shipping Protection Claim

If your shipment is lost or arrives damaged:

  1. Contact our Customer Support team within 7 days of the delivery date or expected delivery date.
  2. Include your order number.
  3. For damaged items, attach clear photographs showing the damage.
  4. For lost shipments, provide your tracking number.

Once your request has been reviewed and approved, we will arrange a replacement as quickly as possible.

Shipping Protection Exclusions

Shipping Protection does not apply in the following situations:

  • Incorrect or incomplete shipping information provided during checkout.
  • Packages marked as successfully delivered by the carrier but subsequently lost or stolen from the delivery location.
  • Delivery delays resulting from customs inspections, import procedures, force majeure events, or carrier-related disruptions beyond our reasonable control.

Contact Us

If you have any questions regarding this Shipping Policy or Shipping Protection, please feel free to contact us.

NorthGallery

Email: info@north-gallery.com

Our team is committed to making your shopping experience as smooth and enjoyable as possible.